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MERTON COUNCIL www.merton.gov.uk What to do if you disagree Council Tax Benet decision Hadii aad u baahan tahay faahfaahin intaa kabadan oo ku soobsan afkaaka hooyo ama Af Somali fadlan lana soo xiira cinwaanka hoos ku qoran. por favor contáctenos en la dirección al pie del formato. Pour tout renseignement complémentaire dans votre propre langue,veuillez nous contacter à l’adr esse figur ant dans l’encadré du bas Nese deshironi me shume informacion ne gjuhen tuaj,ju lutemi te na kontaktoni ne adresen e dhene ne kutine me poshte. If you would like more information in your own language, please contact us at the address shown in the box below. information in large print, in Braille and on audiotape. More Information Look at our web page at www.merton.gov.uk/benets/ hb-ctb Phone us on 020 8274 4903 Visit us at: Merton Link, ground oor Civic Centre, London Road, Morden SM4 5DX Email us at Housing.Benets@merton.gov.uk Tribunal Service, Copthall House, 9 Pavement Walk, Grove Road, If your appeal is late and we do not accept your reasons for the delay we will still pass your case to the Tribunals Service for them to consider. The Tribunals Service Tribunals Service we will send you why we have made the decision. You in writing: or Tribunals Service may not look at You have the right to take a representative to the hearing with chance of success if you are at Disagreeing with a decision • Appealing against a decision Translation Civic Centre Tribunal Service Do you understand our decision? used to work out your benet. You us to explain it. You can ask for more phoning us; emailing us; or visiting our ofces. You also have the right to ask for a full written statement of reasons want a full statement of reasons you If you ask us for more information Do you think our decision is wrong? a mistake. You can ask for more information before deciding we have look at our decision again; or pass your appeal to an by the Tribunals Service. our decision is wrong. reasons, you have one calendar month from the date of the original to send you the statement of reasons, decision is wrong. If you ask us to look at a decision again more than one month after the date of the decision letter you should tell us why you did not write to us earlier. What happens next? We will check your claim thoroughly and take account of any more information you have given us in your letter. We may even contact you to ask for more information. We could then: change our decision and pay you more benet; or change our decision and pay you decide not to change our decision. again and you are still not happy with Tribunals Service. You must do this in you our decision after our thorough to the Tribunals Service. We will decision and are paying you